Mon - Fri: 8:30am - 5pm24/7 Customer Support
Question? Let's TalkWe're here to help!

How to Get the Most Out of Your VoIP System

Posted on: May 19, 2021
How to Get the Most Out of Your VoIP System

By now you’ve heard of VoIP (Voice over Internet Protocol), the telephone system that runs through your Internet connection rather than a phone line. Many people don’t know (even those utilizing a VoIP platform) there are available options that can have major benefits for your business. Companies with VoIP typically only use between one-third and one-half of the available options. Today, we wanted to showcase five VoIP features you may not be taking advantage of.

Call Screening

Nobody will admit they are screening their calls, but most people are guilty of it. Whether you cop to it or not, it can keep you from having conversations you don’t have time for. With VoIP, you can send the call to voicemail, disconnect it without giving the caller the chance to fill up your email with a solicitation, or push it to your mobile phone. Either way, you have complete control.

Auto Attendant

One useful feature is the auto attendant. It’s basically a simple, automated receptionist that can facilitate call transfers, send callers to voicemail, or even provide basic information and support. Many businesses completely forego having an actual receptionist and use the call attendant feature as a call hub to direct calls. It’s extremely useful.

Find Me, Follow Me

Some members of your staff are always on the move, making it difficult for clients and staff to get them on the phone. The find me, follow me feature is a sophisticated form of call routing. It allows a person to go where they are needed and still receive the calls by calling multiple phones at the same time.

Hold Music

Many VoIP platforms don’t make those on hold listen to the same old elevator music, you can pick your own. This may be a completely aesthetic feature, but it can be a benefit and fit in nicely with the company culture you are trying to cultivate. You can also insert marketing messages, promotions, and helpful advice for your callers.

Do Not Disturb

This feature is not used enough. If you want to stay productive, you need to be able to eliminate distractions. Nothing is more distracting than your phone constantly ringing. In fact, studies have shown people take over ten minutes to get back into the flow after a call. If you want to shut it down and focus on the task at hand, using the do not disturb feature can help you get in the headspace you need to be truly productive.

VoIP can add a lot of value to your business’ roster of communications tools with other features like text messaging and video conferencing. If you would like to learn more about VoIP or other productivity-boosting tools, give us a call today at 866-554-8488.

Learn More About Bmore Technology
Testimonials
See What People Are Saying:

We recently made the decision to switch IT companies and Bmore Technology offered everything we required. As with any large change, there was some apprehension involved. (more…)

More Testimonials
A Few of Our Partners
Latest News
Our Family Has Grown: Bmore Technology Acquires Carolina Phone & Data Services

Bmore Technology expands footprint in South Carolina BALTIMORE, MD – December 5, 2018 – Bmore Technology has announced the acquisition of Carolina Phone & Data Services (CPDS). (more…)